FAQ & Shipping
1. How long does delivery take?
|USA||8-16 work days|
|Australia||8-16 work days|
|Rest of World||15-25 work days|
2. I ordered multiple items but only received one. Where is the rest of my order?
In order to deliver your items as quickly as possible, we will sometimes ship a single order in several packages. This ensures that we are able to send you your items as soon as they are available. It is normal to receive multi-item orders in separate deliveries, but most times we will endure to send them all together.
3. When does the package ship?
Orders are processed for shipment within 2-3 business days (Monday-Friday excluding holidays). Orders placed after Friday 4pm AWST will be processed the following Monday.
4. Whoops.. I gave you the wrong address, can I change?
All good, email us ASAP (like seriously) at firstname.lastname@example.org we’ll do our best to update this before your order is shipped! If you’re too late and your order has already been shipped, we can’t change the address or redirect the parcel. In this case, we’re not able to send you another one so it’s best to contact the postal service.
5. How do I track my order?
The tracking number will be sent to your email when your order has been shipped. Please note that some countries do not return tracking information but rest assured your order is on its way.
Please use link- https://track.aftership.com/ and select ePacket
6. Will there be any customs or duty fees?
Our shipping will cover shipping to most countries however in certain countries, you may be responsible for customs fees and tariffs. Please contact your local customs office for more information. We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays and/or extra fees which may be applied via customs and duty offices in the receiving country. As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.
7. How do I pay?
Easy. You can pay with Visa, Amex, ApplePay, MasterCard or PayPal.
*By the way, delivery times are estimates and depend on the postal service. We’re not currently shipping to UAE, Cuba, Iran, North Korea, Myanmar, Sudan and Syria. Our prices are in AUD.
WATER BOTTLES QUESTION:
1. What is the Manikinn Water Bottle?
Carrying a water bottle and a handbag is seriously fools game, so we designed a water bottle/handbag hybrid. It’s an all in one product that easy to use, and full customisable. You can also store your phone, credit cards and other accessories in the detachable purse. Take your water bottle to the gym, work, club and festivals....
2. What does my Manikinn Water Bottle come with?
Your Manikinn Water Bottle comes with one the water bottle, 1 x lid, 1 x strap and x 1 handbag. It is packaged in a beautiful cardboard outer box, that keeps your Manikinn Water Bottle safe and secure when being shipped.
3. Can I buy extra straps?
Yes, our straps are completely detachable and you can remove and you can attach any other Manikinn Strap.
4. How do I remove my cover/ from the bottle?
Remove the straps first, then open the top button and gently pull the water bottle from the handbag. Do ever so gently and its removed!
5. Can I put hot liquid in the Manikinn Water Bottle?
As with most BPA FREE Plastic bottle it’s not ideal to put hot liquids in the bottle, but they can withstand temperature’s up to 50 degrees Celsius (120f). Please do not put in the dishwasher or put carbonated drinks in there.
6. What can I store in the purse?
So much, as its comes with a zip compartment on either side of the bag! It is big enough to store- your phone (includes iPhone+), credit cards and other accessories. It’s 18.6 cm x 10.5 cm cm in size.
7. What size is the actual water bottle?
The bottle is 18.6cm x 13cm x 3.5cm- It also features a screw top lid.
8. How is the strap attached?
The strap is attached via standard handbag clip and it’s completely removable if you wish to carry the bottle as a clutch!
9. What is the length of the strap?
The strap is 120cm in length and fully adjustable.
10. How much water does the Manikinn Water Bottle. holds?
It holds up to 450ml of liquid (approx. 2 standard glasses)
11. What is the water bottle and purse made from?
The water bottle is made from BPA FREE Plastic. The cover/handbag is made from Metallic Neoprene or Vegan Leather.
12. How can I clean my Manikinn Water Bottle ?
Firstly, remove the strap and then the bottle from the handbag. Then a great way to clean the inside of the Manikinn Water Bottle is using vinegar (1 part vinegar and 4 parts water) or bottle cleaning tablets from your pharmacy. Do not clean your Manikinn Water Bottle within your dishwasher as the Manikinn Water Bottle is rated to 50 degrees celsius.